The guests booking accommodation near Kloof hospital have certain expectations in their mind. They expect luxury in the rooms, service, standards and any other thing that is offered in flashy classy hotels. This is ever in the mind of the owners and the management. This has to be regarded so as not to damage the hotel’s reputation and image to other new visitors. Source for more about accommodation near kloof hospital.
List of the guests’ expectations
- Intelligent and easy planning: The guests expect the booking to be simple and easy. There should be options such as booking online, making calls and emailing for prompt responses. They hope it to be easy regardless of who is providing the booking as the agents are also required to match up to the standards.
- The fast process of checking in and out: It can be frustrating when you are required to wait for long just to complete these process. Most guests expect to take less than ten minutes to get to their rooms. This process is one of the concerns and the accommodation near Kloof hospital has worked to ensure that this expectation is met.
- Getting the room you desire: the guests expect matching of desires whatever has been booked should be what they are paying for without any compromise.
- Enlightened service features: The guests expect to feel welcomed. They want a sense of belonging and to be valued by the hoteliers. This is achieved through having a thorough housekeeping which is quiet and dependable. Service should be done just a few minutes after a request has been made. This makes the guest feel his expectations have been met.
At times the guest may have over expectations but a service provider you work your level best to make sure it is met even if not 100%. The above are just some of the expectations for guests visiting the accommodations near Kloof hospital.